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W dzisiejszym newsletterze przyglądamy się zaufaniu – jak je budować słowami, strukturą zespołu i odpowiedzialnym designem.
In May in the tram, in the subway and in a sweater. Wherever we are, our smartphone is with us. Our friend, friend, love, confidant, who, like Sam from “The Lord of the Rings”, faithfully follows his Frodo, carrying his manatees. It combines our applications and our connection to the Internet, so that even in complete seclusion we are not helpless and left to our own devices. Unless there's no coverage. Then we are. But even then we can use the mobile application — admittedly probably without some of the functions, but nevertheless. Well, responsive website or app — that's the question!
Do you remember going to a supermarket in 2000? Shopping list written on a small note in your pocket, rolled up like a ticket in public transport or folded into an even square (depending on the mood). It had everything my family could tell us. The rest was in our hands - after all, no one will call a cell phone that is not there. In the other pocket, a wallet with cash and on the road, where the developing infrastructure did not allow to bypass the cherished American restaurant from under the yellow “M” sign. Finally, the supermarket. Such a large barrack dotted with colorful brands in those days was really something (in 2000 the first hundred supermarkets in Poland touched down). The legendary Frugo and the Lift drink reigned on the grocery shelves, and Dosia powder “entered all white.” Everything in one place, everything seemed cheaper than at Mrs. Krysa around the corner, everything smelled of modernity.
It has long been known that a person eats with his eyes. Therefore, an interesting experiment was once organized, in which a group of gluttonous people were presented with jelly beans of different colors. The daredevils tried them one by one and without fail judged what taste they had in their mouths. In the second round, the same colors of bears were left, but their flavors were changed - red ate apples, yellow tasted strawberries, and green invaded lemon. This time no one hit - the eyes ate, the taste buds ignored.
Generation Y has ushered the world into a new era — because of the Internet, because of the iPhone, because of Facebook. But not about them today, but about those who entered this world straight from diapers. About those who in their youth no longer jumped off the estate beater and marched home to the rhythm of “Gangsta's Paradise” to fire up a tin PC, but instead grew up together with technology and the Internet, like siblings who get along great together. Generation Z — people born after 95 — grew up with the development of websites and thanks to this suckling into the fast-paced internet, it is now a natural place for them.
The marching cats are playing. Forks and knives pounce on hungry melodies. Fingers tap on the top of an empty table. And all the rumbling bellies — they wait. Where's that pizza delivery guy? Anybody. As for Mr. Sandwich—where are the suppliers? The real ones... Eagles, falcons, heroes... Where's the food?
There are six people in the room. They're sitting at the table. Each of them has a hat of a different color on their head. In the center of the table lies a pen. Objectively, it is not distinguished by anything characteristic, oh, simple, ordinary object. However, each of these people sees him from a different perspective, because they look for qualities in him that they would like to find in him - a different way of thinking is marked by a different color of the hat. Therefore, if we wanted to sell this pen to all six people, we would have to show each of them the other advantages of this product.
At Ideacto we respect the time and money of our customers hence a common custom when receiving a request for a quote is a simple question: “What is the project budget?”. This saves time for both parties, because at the beginning we all know if there will be room for further conversation. So why is the answer to this question so difficult and problematic for the client?
Online stores do not have a limited space (unless they happen to be clogged with servers), but such an Arabic model works great in them. Man by nature lives in a herd. Our more plentifully hairy and slightly hunchier ancestors (well, let's just stick to it — hairy) lived together to survive. Now we live together to live our own way — because on social media everyone is with everyone and yet creates himself. Until he comes to make a decision - for example, to buy. Then he begins to wiggle like an anteater in an anthill, seeking advice, opinions and guidance. And this is the essence of social commerce — shopping in which we use social ties.
There is a pop-up store. There was nothing, and there is more than something. So what, actually? As the name suggests — a store that suddenly appears and disappears just as suddenly after a certain period of time. And what happens in the meantime? It attracts huge attention from everyone who sees and hears about it - not only because it is a limited edition, but also because there is a lot going on around it - it is not every day that you look at an Adidas shoebox the size of a house.
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Jak skutecznie personalizować doświadczenia użytkowników, by nie przekroczyć granicy prywatności? Jak unikać dark patterns i zamiast manipulacji budować zaufanie? Analizujemy również wewnętrzne bariery organizacyjne, które mogą hamować efektywność UX.
W tym wydaniu CX Czwartku przyglądamy się narzędziom i strategiom, które usprawniają pracę zespołów i poprawiają doświadczenia użytkowników. Analizujemy, jak Loom zdobył popularność w świecie B2B, w jaki sposób AI automatyzuje marketing i oszczędza cenny czas, a także jak integracja CCaaS i CRM usprawnia obsługę klienta.
W dzisiejszym CX Czwartku przyglądamy się temu, jak sztuczna inteligencja zmienia nasze oczekiwania – od personalizacji po proaktywne wsparcie. Zastanawiamy się także nad tym, czy AI powinno naśladować ludzkie emocje oraz jakie błędy popełniane są przy projektowaniu rozwijanych menu.
W dzisiejszym wydaniu CX Czwartku przyglądamy się kluczowym aspektom UX w e-commerce i ochronie zdrowia, a także polecamy wartościowe źródła wiedzy dla product managerów. Zaczynamy od analizy stron produktowych – badania Baymard Institute pokazują, że większość z nich nadal wymaga poprawy. Następnie przyglądamy się trendom w cyfrowej opiece zdrowotnej oraz najlepszym praktykom UX dla aplikacji medycznych. Na koniec polecamy książki i podcasty, które pomogą rozwijać kompetencje w product management.
Witamy w pierwszym wydaniu newslettera w 2025 roku! 🎉 Kontynuujemy dzielenie się z Wami inspiracjami i wiedzą, które pomogą Wam tworzyć jeszcze lepsze doświadczenia użytkowników.